Privacy Policy

Introduction

Welcome to https://hot-balloon-ride-dubai.terratrek.net! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from users visiting our website and interacting with our services.

Scope

This policy covers all aspects of our online presence, including but not limited to our official website, mobile applications, online forms, newsletters, social media platforms, and any other digital services provided by Hot Balloon Ride Dubai (hereafter referred to as “we,” “us,” or “the Company”). However, please note that this policy does not extend to third-party websites, apps, or services linked from our platform. Each of these external entities has its own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines the following activities we engage in with regard to your personal data:

Account Management: When you create an account on our platform, we collect and store your user details, including your name, contact information, and login credentials.
Payment Transactions: We securely process payment information when you make purchases or book services through our website, using trusted third-party payment gateways.
Communication: You may receive communications from us via email, phone, or text messages, which include newsletters, promotional offers, order updates, and customer support.
Data Collection Through Interactions: We gather various types of data when you engage with our services, such as your preferences, feedback, and interactions with our content.

Personal Data Collection

The personal data we collect includes:

Account Information: This comprises your name, username, email address, and password hash (for security purposes).
Payment Details: We store cardholder information, payment transaction records, and billing addresses for secure processing.
Financial Data: We may collect banking details or other financial information when you opt for direct bank transfers or similar payment methods.
Purchase History: Records of your purchases, including products/services availed, quantities, prices, and dates.
Mobile Device IDs: Unique identifiers from your mobile device to personalize content and analytics.
Location Data: Information about your geographical location when you interact with our services (with your consent).
Feedback and Reviews: Your comments, ratings, and reviews help us improve our services.
Social Media Details: When you connect your social media accounts to our platform, we may access certain personal information from those profiles (subject to their privacy settings).
Product Interactions: Data about the products you view, search for, or purchase, including product preferences and browsing history.

We obtain this data through direct user input, automated tracking technologies, and third-party sources who provide us with aggregated or de-identified information for marketing and analytics purposes.

Cookies

To enhance your experience and provide tailored content, we use cookies on our website:

Strictly Necessary Cookies: These ensure basic functionality, such as logging in and navigating through pages.
Preference Cookies: They remember your preferences, language settings, and ad choices to personalize your experience.
Analytics Cookies: Used for gathering statistical data about user interactions with our site, helping us understand how users navigate and engage with our content.

Users can manage their cookie preferences via our Cookie Manager tool, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data only for as long as it is necessary or relevant for the purpose(s) for which it was collected, plus a reasonable period thereafter for legal, tax, or business requirements. When data is no longer required, we securely delete or anonymize it to prevent unauthorized access.

Security Measures

The security of your personal information is paramount to us. We implement robust physical, technical, and administrative safeguards to protect against unauthorized access, disclosure, alteration, or destruction of your data. This includes:

Encryption of sensitive data both in transit and at rest.
Regular security audits and updates to our systems.
Access controls ensuring that only authorized personnel can view or modify personal data.
Training our employees on data protection practices and privacy policies.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: The right to rectify inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): The right to request the deletion of your personal data in certain circumstances.
Restriction: Limiting our processing of your data for specific purposes.
Portability: Obtaining a copy of your personal data in a structured, commonly used format.
Objection: Objecting to the processing of your data for direct marketing or similar purposes.
Non-Discrimination: The right to be free from discrimination when exercising any of your data privacy rights.

To exercise these rights or if you have any data-related queries, please reach out to our Data Privacy Team at [email protected]. We will respond to your request as soon as possible within the time frames prescribed by applicable laws.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes made will be reflected on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For any questions, feedback, or requests related to privacy, data protection, or our services, please contact us:

Email: [email protected]
Postal Address: Hot Balloon Ride Dubai, [Insert Address], Dubai, United Arab Emirates

We appreciate your trust in us, and we are committed to maintaining the highest standards of data privacy and security.